Frequently Asked Questions

Are you ready to start planning your dream holiday but have some questions? Here's some of the common questions we receive. If we haven't answered your question below, Get in Touch, and we'll be happy to help.

1. Why should I use the Travel Organiser?

The best reason of all is because you get personal service from someone who plans and organizes everything for you. When you’re away, if you want something changed or you run into an issue, we will step in and sort it for you. This level of service is not offered by retail or cut-rate travel agents. 


2. I can book everything online and it is cheaper?

The internet is a great tool – if you know what you are looking for. There are way more airfares, tours and hotels that we have access to that the public would ever find online. Sure you might find cheaper options, but there is no support if  you end up in a sticky situation or have to change things, and need help to get things moving again.

3. There are only two of us travelling, can we book as a group?

Generally, the larger the group, the lower the price. Our minimum group size is 2 people as we tailor everything, not just book standard packages. Group travel is very specialised and there are  pitfalls to be wary of. A great incentive is to decide on a destination that appeals to you – e.g. golf group, cruise, watching your favourite team play, get some friends together and we can include a FREE place for you! Ask us for more details.

4. Can you price-match another agency’s price?

The Travel Organiser is an independent travel agency with access to many wholesaler offers and deals as most other agencies, and some that are not available to everyone. We build your itinerary around your specific needs and don’t just give you options for cheap package deals. We use suppliers with whom we have built great  relationships with over the years, so that we can offer a more customised experience. We work hard so that your trip will go to plan – to your plan - and will be memorable – for all the right reasons.

5. Do you charge service fees? 'The company down the road’ doesn’t charge service fees why should you?

Yes, we do charge service fees. It is important to understand that almost all airlines are no longer paying commission to travel agents. Even the simplest itinerary takes some time to research, confirm and process, so as you can appreciate we need to cover our time and costs. You will probably find that other companies include their service in the price. We are transparent and supply all our clients with a menu of service fees.

6. What happens if something goes wrong while I’m away?

Think back to the many disasters around the world in recent years - ash clouds in Europe and Bali which had a huge impact on air travel with flights being cancelled around the world as the knock-on effect took hold. The 9/11 attacks in the USA. And of course Covid-19. We assisted our clients and organised alternative travel arrangements and kept in touch with them at all times. But those who booked their own travel online had untold trouble getting in touch with the airlines and holiday companies,  and we know many people having to stand in queues for many hours to see help. In the unlikely event you do have a problem while away, you have access to our after-hours mobile service.

7. How experienced are you?

We have over 27 years’ experience in the travel industry and have visited 43 countries to date. We have organised many hundreds of trips and more than 300 groups over the years, and have a great reputation in the industry. As seasoned travellers, we’ve learned many tricks to save time and money that we’ll share with you – for example – did you know  you can  buy 'skip the line’ tickets for a small surcharge, to visit the Sistine Chapel in Rome, before the crowds appear.

8. How do we get updates while travelling?

All our clients have free access to the Axus Travel App. This is a valuable tool and provides you with updates if there is a flight time or airport gate change. We always attached copies of your itinerary, vouchers, passports, vaccination certificates, insurance policies and any other documents you may need access to. Also included is access to a full Covid Restriction search to keep you up to date with current requirements.

9. Do I need travel insurance?

Yes, it is so important and to quote the old adage – ‘if you can’t afford insurance, you can’t afford to travel’! We do recommend it if you are travelling anywhere, even if it is a short domestic trip. We can provide quotes for you, assist you with the process of obtaining cover for a pre-existing medical condition, and guide you with the claims process if you need help.